this post was submitted on 02 Jul 2023
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Showerthoughts
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That's not contrary to what he said at all, it's just another layer of why things are the way they are.
If you want the average joes, you need good ux. If you don't have it, you won't get/keep them.
Maybe there are good reasons why you don't have decent ux. Maybe other people only do because they spend money. Maybe you can find a way around that, maybe you can't.
Doesn't matter. Good user experience means you keep users, bad user experience means you don't.
The main reason is that ux design is difficult, complex but not always rewarding. Few people do it "as hobby". Companies make money out of UX design. As in the example of Apple, they could find a lot of open source good quality software, but they needed the ui to seel it in macs, iPhones and ipads.
Another example is steam deck. Its OS is just arch linux, with an incredible UI (built by valve), and it is currently more popular than windows handhelds.
Many open source solutions are of greater quality than corresponding proprietary stuff (anyone who has ever worked in a corporate environment also knows why, corporates are elephants trying to create a swiss watch). What open source solutions are missing are companies paying to create user experience.