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For certain things it makes sense to have an app imo, for instance music streaming services the desktop experience just has more features, plays better with my preamp/headphones and so on.
For something like Netflix it’s extremely irritating that they either intentionally gimp the experience of using the service on many browsers (IIRC Netflix is capped at 720p in Firefox still) or try to force users into using the app (see YouTube attempting to automatically redirect you to the app anytime you try to watch a video in the browser).