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So... split the user (and support) base while invariably emphasizing the shortcomings of Matrix?
You can link them together at least that's how the discord and matrix chats are for our instance are. I can chat from discord and get replies from people in matrix
Ah, I was not aware of a way to bridge two channels/servers entirely. I know there are bots that people use to bridge their user accounts though.
If it is fully seamless? Sure. But I don't know why you are bothering then. But if it adds a "Bot" tag or any other hoops, you are still just making a worse experience for everyone. We ran into this back in the IRC days all the time.
Of course it isn't seamless, but I have seen good and bad implementations.
You can create a webhook in Discord and in Matrix that will share messages in channels back and forth