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'It hasn't delivered': The spectacular failure of self-checkout technology (www.bbc.com)

submitted 10 months ago by ooli@lemmy.world to c/technology@lemmy.world

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[–] BorgDrone@lemmy.one 1 points 10 months ago (1 children)

But they already know what is sold by the scanned barcodes. What do the scales add to that?

[–] uriel238@lemmy.blahaj.zone 1 points 10 months ago (1 children)

It allows them to confirm what you bought is the same as what you scanned. It also makes sure you didn't miss-count your multiple items. (Either double-scanning an item or failing to scan an item.)

Having now lived in lower-class areas and gentrified areas, stores that can afford a self-checkout kiosk tend to trust poor people less. (At the same time, they over-estimate their losses from theft or accidental shrinkage).

[–] BorgDrone@lemmy.one 2 points 10 months ago

Here they just do random bag checks. When you press ‘pay’ there is a chance you get a notification to wait for an employee to check your bag. They then scan a random number of items from your bag (up to 10) and see if it matches what you scanned.