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YSK: Commas can be used in phone numbers to automatically input automated menu options
(lemmy.piperservers.net)
this post was submitted on 04 Jul 2023
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Caveat emptor: the commas just insert pauses - there isn't any sort of "synchronization" with the system on the other end, so if the timing is off, this may not do the right thing.
Thanks, this is kind of a huge detail that was left out.
Yeah, back in the day of dial-up connections, we used to insert two commas
Yes, you have to test it. Sometimes two or more commas work best depending on the system.
So maybe 2 or 3 commas after the phone number, so the system can pick up the phone?
How many seconds pause is a comma?
Some source suggested around 2 seconds.
I forget but you can "hear" the pause and when it dials the next number. It didn't feel especially long
Yep, you’d see this used most often with fax machines if the receiver was an IVR.