this post was submitted on 30 Jan 2024
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TenForward: Where Every Vulcan Knows Your Name
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Paramount+ is such hot trash. I tried a free trial after Amazon Prime went apeshit with ads one day as I was finishing up DS9. The app kept crashing my FireTV, wouldn't play, would randomly change languages and the only solution was to "keep going back seasons and episodes until you find one in your preferred language and then just fast forward until the episode you want." I had to go back 3.5 seasons - I don't got time for that shit.
They asked me to complete a survey when I canceled the trial after 35 minutes. I was... not polite. I may have suggested that any programmers guilty of releasing code so incredibly damaged into a production environment should commit seppuku.
To be honest, my anecdotal experience is that any feedback with this sort of nonsense is removed from the data set. It's pretty easy to spot and right or wrong, it would be considered noise or an outlier at best.
I'm certain it didn't get read, just as I'm certain any negative feedback gets similarly binned. It was far more catharsis for me than any misguided belief that anyone would see or even (lol) act to make their product better.
That's why you should throw in only one or two snide remarks (suggesting commit seppuku) to ensure that you provide them professional criticism that makes it past the filters to a human, and then carefully insult the human.
Unhelpful or unconstructive feedback? That is almost always filtered out before it ever sees the eyes of anybody important or anybody that could do anything about it.
Negative feedback, but which is actionable or actually insightful? More often that not (again in my anecdotal experience), that's actually given some weight.
If you believe that, I have some bridges to sell you.
Fwiw we have a feature that lets people type out a message on our website and it shows up immediately and directly in our slack channel. I work for a major tech company you've for sure heard of
Their app is really the worst I've seen. Not only is as buggy as you say, some months ago they added a circle in every episode for the age rating, and when you pause the circles in inscribed in a black square. They cannot even implement transparency on their menu lol. This is not a lack of resources or funding, it's just plain incompetence. I only have it because paramount+ is freely included in another subscription and it's the only place I could fins nutrek, otherwise I wouldn't give it a cent.