this post was submitted on 26 Feb 2024
187 points (95.6% liked)
Programming
17503 readers
6 users here now
Welcome to the main community in programming.dev! Feel free to post anything relating to programming here!
Cross posting is strongly encouraged in the instance. If you feel your post or another person's post makes sense in another community cross post into it.
Hope you enjoy the instance!
Rules
Rules
- Follow the programming.dev instance rules
- Keep content related to programming in some way
- If you're posting long videos try to add in some form of tldr for those who don't want to watch videos
Wormhole
Follow the wormhole through a path of communities !webdev@programming.dev
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
I've had users who legitimately did not understand this question.
"What do you mean, what did it say? I clicked on it but it still didn't work."
Then you set up an appointment to remote in, ask them to show you what they tried to do, and when the error message appears, they instantly close it and say "See, it still doesn't work. What do we even pay you for?"
I've had remote sessions where this was repeated multiple times, even after telling them specifically not to close the message. It's an instinctive reflex.
Or it won't happen when you're watching, because then they're thinking about what they're doing and they don't make the same unconscious mistake they did that brought up the error message. Then they get mad that "it never happens when you're around. Why do you have to see the problem anyway? I described it to you."
When that happens, I'm happy. Cause there is no error when the task is done right.
I mail them a quick step-by-step manual with what they just did while I watched.
When the error happens the next time I can tell them to RTFM and get back to me if that doesn't solve the issue.