Technology

59607 readers

3431 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS

787

Companies Think Their Idiot Customers Will Accidentally Cancel Their Subscriptions if It's Too Easy | Trade groups told the FTC a simple "Click-to Cancel" proposal to easily quit subscriptions coul... (gizmodo.com)

submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

48 comments fedilink hide all child comments

Trade groups told the FTC a simple "Click-to Cancel" proposal to easily quit subscriptions could actually lead customers to miss out on hot new deals.

you are viewing a single comment's thread
view the rest of the comments

[–] style99@kbin.social 32 points 1 year ago

Companies also often try to stop customers from leaving by offering them better deals before they complete the cancellation process. A “call to cancel” mechanism lets some companies personalize a better deal for a would-be fleeing customer, and better understand why customers are leaving, some customer experience executives say.

This is very similar to how AOL operated back in day. The excuses they use for the abuse they give customers is just amazing.