this post was submitted on 11 Mar 2024
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I was on a lay over and was lined up ready to board and they cancelled the flight. Was told to go to customer service to find another flight. Conveniently two other flights were canceled around the same time so they were over 900 people in the customer service line. After waiting about 45 minutes in line and moving about 20 spots forward and asking multiple airline employees that had no idea what was going on. I get a text message that my flight had been rebooked to a flight that had been delayed earlier in the day and it has finally showed up but it's leaving in 15 minutes and it's in a different terminal. I booked it over there and made the flight. Anyway, it was a mess. Extremely unorganized, handled terribly and it was just an all around piss poor experience. Did I get compensation for the inconvenience and time wasted? Of course not. Airline are allowed to charge hundreds of dollars and fuck things up without consequences.