this post was submitted on 10 Jul 2023
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Self-checkout theft causing problems for retailers β€” and shoppers who despise receipt checks (www.cbc.ca)
submitted 1 year ago by sbv@sh.itjust.works to c/canada@lemmy.ca
138 comments fedilink hide all child comments
 

I started using grocery self-checkouts during COVID, but I've kept using them because there's rarely a line (and I'm a misanthrope). I'd probably go back to using regular human checkouts if I had to dig through all my crap to prove what I bought.

Having said that, I've noticed myself making mistakes. I've accidentally failed to scan an item, and I've accidentally entered incorrect codes for produce. When I notice, I fix them, but I've probably missed a few.

I guess the easiest answer is for grocery chains to reinvest some of those windfall profits and hire more cashiers.

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[–] KinglyWeevil@lemmy.world 3 points 1 year ago (2 children)

I like my groceries bagged to my specifications.

This is 100% the reason I use self checkout. I really can't stand my groceries being bagged in a way that essentially guarantees that something is going to be smashed, ripped, or spilled. Or that the paper bag is going to rip itself to shreds as I try to carry it in.

I most recently had a guy shove way more heavy shit into a paper bag than was even remotely reasonable and then tell me, "you gotta grab it from the bottom, the handles always rip off." And I'm just standing there thinking to myself that I almost never have handles rip off the bags when I bag it myself. Which means that this guy is consistently overloading the bags every single time, causing the handles to rip off.

I don't particularly mind if you're going to stuff the bag full, but double bag it for fuck's sake. You're making minimum wage or near to it - you're not getting a goddamn bonus if you use fewer bags to help the store's bottom line.

[–] fax_of_the_shadow@kbin.social 3 points 1 year ago

We have reusable nylon bags and those are nice and sturdy. My local grocer... I line up my groceries on the belt in little piles and put one bag with each pile. I would think the point was obvious. They grab the bags and just throw whatever they want into each bag. raw meats mixed with boxed goods. heavy items on my eggs. I dislike going to my local grocer because there's no self-check option. I was a cashier for a while and got a lot of compliments and praise from my customers because I bagged smartly. It's not that hard to say "oh this is a freezer item, maybe I should put it with other freezer items".

[–] phx@lemmy.ca 3 points 1 year ago

Never had an issue here, but even in the regular checkout they haven't done bagging for years. It just goes down the belt and you still have/get to bag it yourself