1549
this post was submitted on 25 Apr 2024
1549 points (99.7% liked)
Technology
59030 readers
2992 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Yep, they didn't want people that think too much. They want drones to read off scripts and fake empathy when theit service is out(again). It wasn't as bad in CCST(complex coax support team), since my interactions were very rarely with end users(VARS, large national businesses and other carriers). But they got rid of that department and have the REP1(new people) handle that service and put us back on front line phone support. None of the CCST customers were happy about the degraded service from unknowledgeable and untrained support staff. I had an interview to move over to Enterprise Fiber, but skipped that and just completely quit without notice.
The place is structured to make sure nothing ever gets past the status quo. I had multiple engineering tickets closed out for probable network routing issues(on our end) because no one wanted to look into it. If you have any more than signal issues and something a modem reboot won't fix...good luck getting a problem actually addressed.