this post was submitted on 13 May 2024
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I’m a tech manager with a 100% remote team of seven employees. We’re a very high performing team overall, and I give minimal hand-holding while still fostering a collaborative working environment.
First off, you need to make outcomes clear. Assign tasks, and expect them to get done in a reasonable timeframe. But beyond that, there should be no reason to micro-manage actual working hours. If some developer needs some time during the day to run an errand and wants to catch up in the evening, fine by me. I don’t need them to be glued to their desk 9-5/10-6 or for some set part of the day — so long as the tasks are getting done in reasonable time, I let me employees structure their working hours as they see fit.
Three times a week we have regular whole-team checkins (MWF), where everyone can give a status update on their tasks. This helps keep up accountability.
Once a month I reserve an hour for each employee to just have a general sync-up. I allow the employee to guide how this time is used — whether they want to talk about issues with outstanding tasks, problems they’re encountering, their personal lives, or just “shoot the shit”. I generally keep these meetings light and employee-directed, and it gives me a chance to stay connected with them on both a social level and understand what challenges they might be facing.
And that’s it. I’ve actually gone as far as having certain employees who were being threatened with back-to-office mandates to have them converted to “remote employee” in the HR database so they’d have to lay off threatening them — only 2 of my 7 employees are even in the same general area of the globe (my employees are spread in 3 different countries at the moment), and I don’t live somewhere with an office, so having some employees forced to report to an office doesn’t help me in the slightest (I can’t be in 6 places at once — I live far enough away I can’t be in any of those places on a regular basis!).
Your employees may have got used to you micro-managing them. Changing this won’t happen overnight. Change from a micro-manager into a coach, and set them free. And if they fail…then it’s time to talk to HR and to see about making some changes. HTH!
This is good advice, thank you. But HR… ugh I hate that.
I certainly wouldn’t run to HR right away — but unfortunately, it’s true sometimes that people just aren’t a good fit for whatever reason. Deadweight that isn’t able to accomplish the tasks that need to be done doesn’t do you any favours — if you’re doing your job and their jobs because they just can’t handle the tasks that’s hardly fair to you, and isn’t doing the organization any good — eventually you’ll burn out, nobody will pickup the slack, and everyone will suffer for it.
My first instinct in your situation however would be that everyone has got used to the status quo, including the staff you have to constantly mentor. Hopefully if you can coach them into doing the work for themselves and keeping them accountable to tasks and completion dates will help change the dynamic.