this post was submitted on 17 May 2024
1029 points (97.4% liked)

Funny

6894 readers
433 users here now

General rules:

Exceptions may be made at the discretion of the mods.

founded 2 years ago
MODERATORS
 
you are viewing a single comment's thread
view the rest of the comments
[–] JasonDJ@lemmy.zip 6 points 6 months ago* (last edited 6 months ago)

I'm the last stop for my help desk and I legit feel like Dr House some days.

Yeah. Users lie. They also misremember or straight up don't notice.

To be fair tho, some of L1 can't write for shit, and some of L1 likes going well beyond the scope of the KB and breaks more stuff in the process. Those guys usually make good L2 since they are proactive and accept feedback, they just lack discretion.