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Daily discussion thread: 🍭 Tuesday, May 21, 2024 (aussie.zone)

submitted 6 months ago by Seagoon_@aussie.zone to c/melbourne@aussie.zone

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[–] Nath@aussie.zone 7 points 6 months ago (1 children)

I had some nice customer service from Google. I know Lemmy is full of people de-Googling and raging at how Google is the devil, but they honestly do treat you differently if you are a Google Workspace user. That's actually annoying most of the time, as I can't use a pile of services because the privacy protections of Workspace accounts aren't compatible with some things.

Anyway: on top of my workspace account, I have paid about $25 each January for extra storage. Over the weekend, "Google Ireland" refunded me that $25. I figured they were up to some sort of tax haven shenanigans and I'd be re-billed. It turns out I was out of line: Google have increased the storage allocation to Workspace users and that extra storage I've been paying for is now free.

If they had emailed me to say I don't need to pay going forward, I'd have been happy. If they'd given me a half-refund because I'm half-way through my year, I'd have been happy. But they refunded me the whole amount. That's above and beyond. Thanks, company-that-knows-everything-about-me.

[–] Baku@aussie.zone 2 points 6 months ago* (last edited 6 months ago)

Oh that's pretty cool! I have stories about being screwed over by all of the FAANG companies, except Apple. Although Google I only do if you count them deprecating every fucking product I like using, they've never really pissed me off yet (touch wood). But I'm glad they did that for you. I'm honestly half surprised they didn't try to keep you in the dark about the new rates only move you to the free tier if you explicitly asked