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Cloudflare took down our website after trying to force us to pay 120k$ within 24h
(robindev.substack.com)
this post was submitted on 26 May 2024
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DevOps
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Yeah, that's alarming to me as someone who architects solutions for companies myself. Under no circumstance (unless idk the client in question is somehow in legal trouble like serving csam or something horrible, and that's clearly not the case here since they're going for more money) should an account be taken offline that quickly. They knew this would cause downtime and they did it anyway
Most companies would shut your shit down for TOS violations and then maybe allow you to reach their legal/finance to figure out how to offboard your ass. Two weeks was more than fair.
it's because the cheaper tiers share IPs with literally every other CF customer. Of course it's more expensive to not do that, it has nothing to do with trying to make a sale.
This is how I view it. Even if they were doing it maliciously, it is still a company and cloud flare should make the assumption they didn't know they were doing anything wrong. Tell them it's actually not allowed, that you just caught it, and give a clear (reasonable) timeline on getting to compliance.