this post was submitted on 26 May 2024
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Also, interesting comment I found on HackerNews (HN):

This post was definitely demoted by HN. It stayed in the first position for less than 5 minutes and, as it quickly gathered upvotes, it jumped straight into 24th and quickly fell off the first page as it got 200 or so more points in less than an hour.

I'm 80% confident HN tried to hide this link. It's the fastest downhill I've noticed on here, and I've been lurking and commenting for longer than 10 years.

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[–] Gestrid@lemmy.ca 169 points 6 months ago (3 children)

Found the thread on HN. Here's what (I'm guessing) a mod had to say:

It set off the flamewar detector, got flagged by users, and got downweighted by a mod.

The 'customer support of last resort' genre is common and not usually a good fit for HN [1]. If people feel this story is unusually relevant and interesting, I'm not sure I agree—long experience has taught us that one-sided articles like this nearly always leave out critical information—but I also don't mind yielding in an occasional specific case, so I've rolled back the penalties on this thread.

The issue from our point of view is not about story X or company Y—it's a systemic one: the most popular genres of submission (especially the rage-inducing ones) get massively over-represented by default, so countervailing mechanisms are needed [2] if we're to have a space for the more intellectually curious stories that the site is meant for.

[1] https://hn.algolia.com/?dateRange=all&page=0&prefix=true&query=by%3Adang%20%22last%20resort%22%20support&sort=byDate&type=comment

[2] https://hn.algolia.com/?dateRange=all&page=0&prefix=true&query=by%3Adang%20countervail&sort=byDate&type=comment

[–] starman@programming.dev 27 points 6 months ago

Okay, that's understandable

[–] flambonkscious@sh.itjust.works 21 points 6 months ago

Cracking insight - well done!

[–] nutsack@lemmy.world 12 points 6 months ago

I love hacker news. The internet needs more things like this