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A PR disaster: Microsoft has lost trust with its users, and Windows Recall is the straw that broke the camel's back (www.windowscentral.com)

submitted 5 months ago by lemmee_in@lemm.ee to c/technology@lemmy.world

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It's a nightmare scenario for Microsoft. The headlining feature of its new Copilot+ PC initiative, which is supposed to drive millions of PC sales over the next couple of years, is under significant fire for being what many say is a major breach of privacy and security on Windows. That feature in question is Windows Recall, a new AI tool designed to remember everything you do on Windows. The feature that we never asked and never wanted it.

Microsoft, has done a lot to degrade the Windows user experience over the last few years. Everything from obtrusive advertisements to full-screen popups, ignoring app defaults, forcing a Microsoft Account, and more have eroded the trust relationship between Windows users and Microsoft.

It's no surprise that users are already assuming that Microsoft will eventually end up collecting that data and using it to shape advertisements for you. That really would be a huge invasion of privacy, and people fully expect Microsoft to do it, and it's those bad Windows practices that have led people to this conclusion.

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[–] ulkesh@lemmy.world 2 points 5 months ago (1 children)

I have used a Mac since 2007 (almost exclusively for work) and many of Apple's services during that time. I have not experienced any ads as you describe. As for Bluetooth magically turning back on after a software update, of course I do not know for certain, but that screams incompetence more than it screams intent. Apple most definitely has problems (where they build their hardware, policies they tried to enact and then backtracked, etc). And I'm not advocating for them like I am for Linux and other open source solutions. But if a normal user doesn't want to deal with some of the lingering complexities that Linux still has (which is a dwindling number), then a Mac is a relatively viable alternative and it does not come anywhere near as close to the privacy nightmare that Microsoft has become.

I am not tribal at all with respect to any of these entities. I have used all three OSes for the better part of 25 years. I have watched the ebbs and flows of Microsoft, Apple, Adobe, Canonical, Red Hat, and various FOSS solutions such as Linux, for a very long time. And I have had a front row seat seeing Apple's mistakes, Microsoft's mistakes, Canonical's mistakes, and so forth. And I feel I can judge with some semblance of realism and objectivity -- Microsoft has failed so hard with Recall and they are so out of touch with what users want, they deserve every bit of ire they are getting, and they deserve to have their market share diminish because of it. Aside from perhaps Google, and now Adobe, I haven't seen a technology company be so blatantly and willfully aggressive (and one could say, stupid) when it comes to these actions and topics.

[–] kayazere@feddit.nl 2 points 5 months ago (1 children)

The Bluetooth issue also happens on iOS, so I think it is an explicit choice, as Apple wants as many devices contributing to their Find My Network. It’s also the reason they changed control center on iOS to no longer turn off Wifi and Bluetooth, but to disconnect the current connections.

[–] ulkesh@lemmy.world 1 points 5 months ago

I've not run into this, but I also use Bluetooth on both devices (my work Mac and my personal phone) so it's usually enabled. I also rely on Find My capabilities, so I suppose I'm their target audience. However, if they are purposefully re-enabling even after a user explicitly disables, then I agree completely that that is anti-user/anti-consumer/anti-privacy and they should be brought to task for it.