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I think you need to find out what kind of connection you actually have. I mean, it's unlikely you've got a dedicated ethernet cable to the ISP.
Where does that ethernet line actually go?
Have you run some basic traceroutes, at least?
Smartaira fiber. Best I can gather they're using a a managed switch and segmenting each port. Probably per floor. They sprcialize in large scale wifi deployment and that's what they're doing. It's a genius way to provide basic web access with a minimal hardware footprint for the provider and no hardware but a POE AP for the users. It just sucks for those of us who know better.