this post was submitted on 10 Jul 2024
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Most consumers hate the idea of AI-generated customer service (www.techspot.com)
submitted 4 months ago by neme@lemm.ee to c/technology@lemmy.world
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[–] billiam0202@lemmy.world 4 points 4 months ago (1 children)

Ooh, there's a fun question:

Would you rather:

An AI handle customer service, or

An overseas call center handle customer service

?

[–] schizo@forum.uncomfortable.business 16 points 4 months ago (1 children)

Depends. Can I easily make the AI hallucinate and give me free shit/tell me something I can later use to get free shit?

[–] Dudewitbow@lemmy.zip 14 points 4 months ago* (last edited 4 months ago) (1 children)

iirc someone attempted that already with plane tickets.

Canada sided with the consumer, so companies are liable on what the AI will allow.

[–] sugar_in_your_tea@sh.itjust.works 14 points 4 months ago

As it should be. The consumer doesn't care why the support agent offered something, if it's offered and advertised, the customer should get it. They can fix their support if it's costing them too much.