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Daily Discussion Thread: 🐾🐾🐾Tuesday, July 16, 2024 (aussie.zone)

submitted 4 months ago by Seagoon_@aussie.zone to c/melbourne@aussie.zone

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[–] StudChud@aussie.zone 4 points 4 months ago

Ratio of calls to operators. If people are unwell, and/or the place is understaffed, you have a high volume of calls. Low employee retention plays into this too, as it is the cause of being understaffed (and budget), because who wants to stay in a call centre? Especially in gov where you can move around with relative ease.

But also, that's just the gub'mint for ya