This is the best summary I could come up with:
The complaint about the dedicated drop-off points was among several issues raised by tenant Jessica Hutchins, who lives with disability, during her eight-month community housing tenancy from April last year.
In its response to Ms Hutchins' formal complaint, the state government confirmed some issues she raised — like an elevator fault and a lack of phone coverage in the basement — were identified as defects and had been addressed.
In a response to Ms Hutchins in May 2023, Evolve Housing said it would raise the issues with the builder, "reinforcing the urgency for repair", but the company declined to respond to specific questions from the ABC.
"In relation to accessibility, Built Pty Ltd has complied with the contract documentation, building regulations and town planning permits," the minister told the upper house in May.
Dr Ratnam told the ABC that by outsourcing tenancy management to non-government organisations, the government had muddied the waters for tenants who could previously take their complaints to public bodies.
The government argued the redevelopments would lift the overall number of homes at project sites and replace decaying dwellings with comfortable, accessible and energy efficient housing.
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