this post was submitted on 11 Jul 2024
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[–] lennivelkant@discuss.tchncs.de 177 points 4 months ago (4 children)

My psych often has people wait for their appointments. I'll be scheduled for 800, there at 740, get seen at 840.

And you know what? That's perfectly fine. I feel taken seriously, he listens, he asks, he quips, he shares his own experiences, he does all he can to make me comfortable telling him about the shit going on in my head. I'll work up the courage to tell him something I find hard to phrase and unpleasant to talk about and he takes it with a relaxed professionalism, waiting patiently for me to finish, asks questions (usually very precise ones, both unpleasant in how close to home they hit and reassuring in the implications that I'm not the only one with these issues) and looks for the best way to help me.

So when I sit in that waiting room, watching the minutes tick by, I imagine he's taking the same time with a different, far more difficult patient. Perhaps someone got slotted in for an emergency, perhaps someone needs blood drawn for a routine check and really, really hates needles, perhaps someone is having a breakdown... I don't know and I don't care what ails the other patients, but I know that I want them to receive the same quality of care as I do. To me, that's worth waiting for.

[–] JayTreeman@fedia.io 110 points 4 months ago (2 children)

There's a movement inside of Healthcare to get the average Dr's office humming like a dentist. Which, if you're concerned with patient care at all, is impossible. You'll see it with posters saying only one issue per visit, which also greatly imperils the patient as sometimes a diagnosis will change based off one symptom. You've got a good attitude about this. Please share it

[–] wolfpack86@lemmy.world 57 points 4 months ago (2 children)

This is the product of clinics being owned by corporations chasing a specific return, and not being owned by a local group of physicians who actually want to care for people.

Shop local applies.

[–] JayTreeman@fedia.io 20 points 4 months ago (1 children)

We get the same issue in Ontario with family health teams. The structure of the corporation matters, but so does the funding model

[–] Timecircleline@sh.itjust.works 5 points 4 months ago (1 children)

Sometimes I wonder though if it's because drs get to bill OHIP per visit as well so if you try to squeeze more than one complaint in in a visit then they only get to bill once.

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[–] lennivelkant@discuss.tchncs.de 23 points 4 months ago

As far as I can tell, my psych is doing well enough to not worry about his living, not particularly keen on getting rich, deals with some super heavy things and curses at the stupid computer system he's required to use, so he's probably chronically low on fucks to give for seeing the maximum amount of patients per day.

But yeah, when you see him walk out of one room with a heavier-than-usual frown on his face, taking a deep breath to compose himself before walking into the next one, you start to wonder how many times he's had to put on a stoic face before seeing you. And then he sits down, asks how you're doing, whether you've done that thing you mentioned wanting to do last time and gives you full attention.

I have nothing but respect for that man. I've moved a good bit away from him now, but I'd still rather take the long trip to see him for my regular appointments than search for a new one.

[–] Poem_for_your_sprog@lemmy.world 23 points 4 months ago (3 children)

If the appointments last longer....maybe he should schedule them properly

[–] lennivelkant@discuss.tchncs.de 16 points 4 months ago

It's hard to predict just how long an appointment will take. Some have been done in five minutes, just a brief check-in and new prescription, and scheduling half an hour for that would mean twiddling his thumbs for twenty minutes he could have spent helping someone that arrived rather punctual for their appointment. I think scheduling for the average appointment but allowing overtime for those who need it is the more patient-friendly approach.

[–] gamermanh@lemmy.dbzer0.com 14 points 4 months ago

You got downvotes for it but nah, it's on the Dr if this is a regular occurrence. Once or twice or going over a min or two is fine, but regularly being 45 minutes late (hello my last Dr) is a sign you've lied to everyone scheduling an appointment about how long they are and when to even be there for one

[–] USSEthernet@startrek.website 9 points 4 months ago

Exactly, but if you the patient are late or a no show, then here's a $50 fee for you.

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[–] SomethingBurger@jlai.lu 124 points 4 months ago (1 children)
[–] taiyang@lemmy.world 48 points 4 months ago

This comic is based on a true story. I'm certain, as father of a two year old.

[–] NABDad@lemmy.world 95 points 4 months ago (14 children)

I usually don't get all that pissy about doctors running late. However, there was one time I was really irritated.

I took my wife to the doctor for an appointment. She got the first appointment of the day. We were there 45 minutes early. We waited more than 30 minutes past when the appointment was supposed to start. While we were waiting there, the doctor came in through the waiting room.

It's one thing to be running late because of the normal day to day delays that happen in a medical practice, but if you're actually just running late getting to work, you should call and have your staff let the patients know.

[–] RecallMadness 43 points 4 months ago (1 children)

I had an appointment booked at my GO. Get there 10 mins early. Everything’s normal, one other person in the waiting room.

Other person gets called in. Still normal.

Receptionist walks through the waiting room, locks the front door, then shuts the shutter to the reception desk. “Uh what”

20mins pass, haven’t seen another soul. Not tooo unusual to wait 20mins.

40mins, sunk cost fallacy sets in. Can’t leave anyway as the front door is locked.

50 mins later, receptionist comes in “the doctor will see you now, sorry for the wait we had our weekly staff meeting”

You fucking what. You booked me in at the time you have your fucking weekly staff meeting?!

[–] NABDad@lemmy.world 18 points 4 months ago

Holy shit that's bad!

[–] MisterFrog@lemmy.world 11 points 4 months ago (1 children)

I'm willing to bet this is more common than we all think, probably a self fulfilling prophecy.

Some doctors may get complacent thinking, oh I'll be late by the end of the day anyway.

At least, this has happened to me on a handful of occasions too.

But really, the problem is that the practices are booking too many appointments.

[–] NABDad@lemmy.world 13 points 4 months ago (2 children)

Yeah. My wife was an eye doctor in private practice, and she was positively militant about never getting behind schedule.

She very rarely ran behind. It would require a cascade of emergencies.

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[–] Chef_Boyardee@lemm.ee 20 points 4 months ago (4 children)
[–] CileTheSane@lemmy.ca 32 points 4 months ago (2 children)
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[–] HelluvaKick@lemmy.world 25 points 4 months ago

Idk toddlers be like that

[–] randy@lemmy.ca 23 points 4 months ago (1 children)

Why not? Toddlers do things like point out clocks all the time. The "passive agressive" part is the parent's interpretation. The actual action that is described is so very normal.

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[–] wafflez@lemmy.world 7 points 4 months ago* (last edited 4 months ago) (1 children)

Thank you for your wisdom omniscient Chef Boyardee

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[–] NigelFrobisher@aussie.zone 14 points 4 months ago

I would have pulled shit like that if I hadn’t been non-verbal haha

[–] blattrules@lemmy.world 13 points 4 months ago

“Nurse, can you bring me the big needles?”

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