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The original was posted on /r/newzealand by /u/Flaky_Zebra4038 on 2024-09-14 12:11:22+00:00.
I used to work at a call center for a clinic, handling appointment bookings for people across New Zealand. When I pulled up a patient's file to schedule an appointment, their doctor's notes and previous appointment details would automatically appear. This often included highly personal information, like mental health issues, STI concerns, abuse, or abortion history, super detailed too —things that are extremely private.
Sometimes, I even received calls from people I knew, and I ended up learning things about them that even their families weren’t aware of. Now, whenever I book an appointment for myself, I can’t help but feel uneasy, wondering if the person on the other end can see all my past medical details too.
Have you ever worked in a call center for a clinic, and was your experience similar?