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The original was posted on /r/newzealand by /u/Racheee79 on 2024-09-26 09:22:07+00:00.
I messaged a cleaner I found on Facebook asking if she was available for a deep clean and possible weekly or fortnightly small cleans after that. She said yes. I said that my main concerns were the concrete floors in the kitchen/dining/lounge areas and bathrooms, as well as the carpet in the other lounge, hallway and the main bedroom. And cleaning the kitchen. I get home and find she has mopped, but just around everything and not under rugs or anything. The lounge was vacuumed but not under shelves, rugs etc. The window sills, coffee table etc not wiped. Bathroom- she must have used some sort of bleach product as the new bathmats had some on. No visible mopping done. Shelves in the showers not wiped. Kitchen - top cupboard doors not wiped. Sides of bench not wiped. Appliances not wiped. Certainly nothing opened and wiped. She asked if I wanted the oven cleaned and I said no because I thought it would cost more but she didn't even wipe the cook top.
I am just gutted. It was all very surface level and something I would usually do on a weekend morning anyway. Nothing "deep" at all.
I messaged her, after debating about it in my head for ages, and said that I should have been more clear with my expectations etc. She apologised and said she should have asked what I wanted too. I just feel like they were things that should have been done anyway, not even as a deep clean. She has offered to come back next week, but I'm wondering if that is like sending your food back to a chef type thing..? I'm pissed off at paying $379 for a bit of mopping and vacuuming though. Unsure what to do.