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The original was posted on /r/newzealand by /u/soaringturkeys on 2024-10-05 10:08:51+00:00.

I hope I can prevent at least one person from with headache.

Never ever get 2degrees 5g wireless broadband.

It's the most frustrating internet experience you will ever have. We got it at the start of this year thinking that we'd be saving money but I would happily fork more money had I known

The speed itself is fine both up and down are quite decent. However and this is the big however.

I have had to restart my modem at least once a week. At the most 2 or 3 times a day. We've done every factory reset, every thing that the people from the phone has asked us to do to try and troubleshoot it. The problem is still weekly. We've called several times for them to try and reset the router. They've checked if its an issue with the router itself. It's also not because we are far away from the tower because it's in clear view of us.

The Problems

So what are the problems

1. Well the most common one is that it just sometimes stops. The wifi disappears. Often this will be fixed with a quick reboot.
2. Want to have people over? well too bad because over 8 devices is too much and wifi stops working. Bear in mind that this means only 4 people can be using it at one time because even if your laptop and phone are connected to it passively, it still freaks out.
3. Is it raining and want to watch a movie? Too bad because rain somehow kills your internet.
4. The less common and more frustrating is there is wifi but no internet. So you can connect to the router but there is nothing. When you check the box, it says no signal. It's doing that right now. How am I writing this? well i'm using my own hotspot for writing this because i'm that frustrated. It sometimes randomly stops at around 10pm/11pm. It fails to find a signal for an entire week in the evening times. This happened frustratingly during olympics when we were trying to watch something. Unfortunately the only fix is to call them or wait in the morning. No amount of troubleshooting will fix this issue.
5. You can't call to get help because customer service stops at 8pm. So you have to wait every morning.

It's been 10 months and i can't wait to cut my contract in 2 months so that we can get off this.

It's not worth it to save the measly $20 a month difference. I promise you it's not worth the savings.