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The original was posted on /r/midjourney by /u/Logical-Book-8411 on 2024-10-07 03:08:14+00:00.
Midjourney's tech is undeniably impressive, but there's something that really bothers me about how they run their support. They're a for-profit company, yet they have volunteers doing support work in their Discord for free.
Think about it: this isn't some small open-source community that relies on contributions from people who believe in the project—this is a business making money. Why are people providing customer support, an absolutely essential part of the business, without getting paid?
It feels pretty exploitative to me. If you’re making money off your product, you should compensate the people who help make it successful. It’s not just about ethics; it’s about respect for the time and labor that goes into supporting a product.
Curious to hear what others think about this. Am I overreacting, or is this a legitimate issue with the way Midjourney operates?