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Our icon(masterpiece) was made by @clen15!
I mean yeah, that sounds like some bullshit. Make up a new rule that makes no sense but screws passengers out of their money. If someone complains, just give them an exemption. If they don't take their money.
It's like when Well Fargo got caught stealing a few pennies from millions of customers. Anyone who complained got their money back, but those that didn't (which was a lot) they just kept.
I just pay their premiums in order to avoid all the hassles you described. It's a bitch.
why would I fly united? do they go places other airlines don't?
Because cheaper. And now, I know why.