this post was submitted on 01 Nov 2023
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DoorDash now warns you that your food might get cold if you don’t tip::The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.

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[–] RotaryKeyboard@lemmy.sdf.org 419 points 1 year ago (26 children)

“Drivers will retaliate against you if you do not cover the part of their wage we refuse to pay them.”

There, fixed that for you, DoorDash.

[–] Ghostalmedia@lemmy.world 43 points 1 year ago (9 children)

I used to work in that crummy space on the HQ side of things.

That’s a little part of it, but there are bigger reasons. Orders with low driver payouts are less likely to get claimed by the contractors in the market. They will sit around longer waiting to get picked up.

Moreover, in order to move a low paying order, DoorDash’s algorithm will be more likely to bundle the order with one or two other orders. That will boost the payout or the claimed job, but it will also make your food wait on a counter an in a car.

[–] Ledivin@lemmy.world 97 points 1 year ago (1 children)

You tried to say that it wasn't DoorDash's fault for paying like shit, but then went on to qualify every other reason with "low paying order" - none of that would matter if DoorDash didn't pay like shit.

[–] Ghostalmedia@lemmy.world 84 points 1 year ago (1 children)

Oh, it’s 100% doordash’s fault. I completely agree. The base pay needs to be livable.

My point was that it’s not like a dasher is going to slow walk your burger because you didn’t tip. If they see a low payout, they don’t claim it.

DoorDash likes to guilt trip the customer into tipping, when they really should just pay better.

They know that by having a separate tip line, instead of one larger service fee charge, people get tricked into thinking delivery is more affordable than it is. It’s all a bunch of dark pattern shit that fucks over customers and drivers. We need regulations around this space.

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[–] June@lemm.ee 41 points 1 year ago (7 children)

Yea so I’m a driver and the characterization that it’s drivers retaliating against customers is… wrong. When we skip an order it’s because it will literally cost us money to deliver, and it’s DoorDash that we’re saying no to.

The problem isn’t the drivers, it’s DoorDash and their unwillingness to pay us appropriately. They’ve recently reduced the base payout to $2, and there’s no delivery where $2 is enough to cover costs of delivery, let alone make the extra few bucks that we’re doing this shitty job for.

DoorDash is actively disincentivizing drivers from taking orders that customers don’t tip on. Please don’t blame drivers for DoorDash’s shitty business practices.

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[–] PoopMonster@lemmy.world 107 points 1 year ago (8 children)

Door dash takes waaaay too much on bs fees from restaurants. If you have to use their app I'd suggest using it to browse menus, calling the restaurant directly and asking if they deliver and order it through them, heck pick up if you can. Fuck all these greedy apps nickle and diming everything.

[–] Son_of_dad@lemmy.world 38 points 1 year ago (1 children)

It almost doubled the cost of my order last time, all the fees and tip bullshit

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[–] lemmeout@lemm.ee 92 points 1 year ago (14 children)

What kind of "tip" is paid upfront before the service is rendered?

[–] portifornia@lemmy.world 25 points 1 year ago

Lots of places do this now, unfortunately.

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[–] Lemonparty@lemm.ee 81 points 1 year ago (11 children)

Call the spot, order it, and go get the food your fuckin self. Stop spending an extra 35% to have somebody working three jobs get it for you.

[–] Draupnir@lemmy.world 35 points 1 year ago

35%? That shit doubles for me. Fuck DoorDash.

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[–] not_that_guy05@lemmy.world 75 points 1 year ago (7 children)

How about letting us tip afterwards not before. That way we know how much to tip.

[–] gregorum@lemm.ee 75 points 1 year ago* (last edited 1 year ago) (4 children)

How about ditching tips altogether and just paying the drivers a decent, livable wage?

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[–] Ghostalmedia@lemmy.world 33 points 1 year ago

As someone that worked in the space, and was forced to AB test this, it’s because pre-tipping increases tip rates and increases the likelihood that an order will be claimed promptly.

That said, if I could wave a magic want and get my way, I’d say that these people need to be employees, and true delivery costs need to not be hidden in fees and tips.

It IS expensive to deliver stuff, and we need to be upfront with that.

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[–] ILikeBoobies@lemmy.ca 66 points 1 year ago

Then it’s not a tip and they should include it in the price

[–] EatMyPixelDust@lemmy.blahaj.zone 57 points 1 year ago (1 children)

I used to order meals sometimes through these kinds of delivery services but not anymore.

At first they were quite good but then they added extra "service fees" and the markup on the food increased, so did the delivery charge, it's a joke now and I haven't used them for a long time, and there's no good reason to, now.

[–] ThePrivacyPolicy@lemmy.ca 25 points 1 year ago (1 children)

Even when I do tip, and tip well, they now add so many other stops in between my food and my house that it still arrives cold anyway. I've largely stopped using them now too. They were convenient during peak pandemic and our newborn phase at home, but running out to grab take out really isn't the end of the world again now.

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[–] r3df0x@7.62x54r.ru 56 points 1 year ago (14 children)

Tipping is literally becoming extortion now.

The end result of the tipping surge is going to be the collapse of all tipped work. People will stop using tipped services entirely and eventually the pyramid of wealthy users who can afford increasingly high tip is going to shrink.

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[–] giacomo@lemm.ee 53 points 1 year ago

So pretty much the same as if you do tip.

[–] fne8w2ah@lemmy.world 52 points 1 year ago (4 children)

That's why the ridiculous North American tipping culture needs to be called out as much as possible.

[–] baelem@lemmy.world 25 points 1 year ago (5 children)

This is barely related to tipping culture, this is a service bid. They just refuse to call it that.

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[–] rar@discuss.online 52 points 1 year ago
[–] UnspecificGravity@discuss.tchncs.de 50 points 1 year ago (2 children)

This implies that your food won't arrive cold if you do tip, and that hasn't been my experience at all.

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[–] spudwart@spudwart.com 50 points 1 year ago (1 children)

The order through Door Dash:

  • $20
  • $2 Tax
  • $8 Door Dash Charge
  • $6 Initial Tip
  • $10 for the Substitution up charge
  • $1 Tax for that purchase
  • $9 'Fuck you' charge
  • $4 Follow Up Tip Total: $60 for your $20 meal you could've just gotten your own damn self.
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[–] ohlaph@lemmy.world 46 points 1 year ago (1 children)

I stopped using DoorDash when their fees and overall cost doubled what it should be.

I'll walk down and get it myself.

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[–] woobie@lemmy.world 45 points 1 year ago (1 children)

The fee you add for DoorDash etc should not be considered a tip. Tips are given after service is rendered, and are based on the quality of service. These fees are more like a bounty. "I'll pay $10 to the person that brings me a hamburger, dead or alive."

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[–] confusedwiseman@lemmy.world 45 points 1 year ago (7 children)

Is it too much to ask that I might be able to just pay for this service? Sometimes I want or need food ordered. If it costs $20 to have it delivered, and pay the delivery person fairly, sometimes that's worth the cost to me. I wish tips were an extra for "thanks for doing something above and beyond or awesome". They shouldn't need to be expected.

$1.99 convenience fee $4.25 app fee $3.99 delivery fee Oh, and don't forget to tip your driver because none of this goes to them.

^^^^ this cap needs to stop. Just give me the $15-$20 delivery fee and be done with it.

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[–] FartsWithAnAccent@lemmy.world 41 points 1 year ago (7 children)

Just another reason to avoid Door Dash: Best to get off your ass and get food. Better yet: Cook your own food!

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[–] Gerula@lemmy.world 40 points 1 year ago

How lazy and dependent people are if they can be "blackmailed" by the food delivery service and that service doesn't fear a significant loos of customers!

[–] RalphFurley@lemmy.world 39 points 1 year ago (2 children)

DD is just explaining that it's a bidding system. Few if any drivers are going to want to drive out of their way to pick it up and deliver it to you for little or no guaranteed tip listed up front and high chance of someone bailing on it anyway. Food sits at the restaurant for a long time

Pretty sure if I were to put a $20 tip I'd have no problems getting someone to accept the order immediately.

[–] IHawkMike@lemmy.world 32 points 1 year ago (4 children)

The problem, and the reason we've stopped using Doordash completely, is that your big tip means your order will get stacked with the low/no tippers to incentive the driver to pick them all up. And your food will sit there getting cold while the driver waits to pick up the others.

This has become universally true over the last year or two in Chicago at least. We are good tippers and every single time we'd see our food get picked up then watch the driver wait to pick up some other order -- sometime waiting 30 minutes or more with our food in their car less than a block from our home.

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[–] _haha_oh_wow_@sh.itjust.works 39 points 1 year ago* (last edited 1 year ago) (7 children)

Gross.

Also, in my experience, an tip doesn't even guarantee warm food lol

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[–] Destraight@lemm.ee 38 points 1 year ago (5 children)

It boggles my mind that people use apps like these

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[–] ThatWeirdGuy1001@lemmy.world 38 points 1 year ago* (last edited 1 year ago) (3 children)

I honestly wish people would quit using these delivery services in general.

They literally have done nothing but cause problems in store. They cause people who actually came to the store to have to wait because we got a fuckin door dash order for $60 and we're told to put mobile orders as top priority.

Not to mention all the headaches of trying to contact customers about substitutions or out of stock items. It's just a fuckin mess.

You're paying more for lower quality and I honestly don't even feel bad when I fuck up an order. You'd have been able to tell if you actually came in.

And before anyone brings up disabled people the main users of these delivery services in my area are college kids.

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[–] danielfgom@lemmy.world 34 points 1 year ago (19 children)

Just go get the food yourself. Forget these delivery companies.

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[–] alienanimals@lemmy.world 31 points 1 year ago (9 children)

Tips subsidize business owners who don't pay their employees enough.

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[–] JiveTurkey@lemmy.world 28 points 1 year ago (3 children)
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[–] jordanlund@lemmy.world 24 points 1 year ago (8 children)

I have no problem tipping, I have a problem with DoorDash and Grubhub calculating the tip on the total bill with all their fees included.

I have no problem tipping 20% with a $4 minimum, but it's going to be based on the meal I ordered, not your bullshit service fees.

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[–] Strayce@lemmy.sdf.org 23 points 1 year ago (2 children)

Which stage of enshittification is this?

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