It would be nice if you could put the tip you PLAN to pay, but without a certain rating afterward it doesn’t get paid. Sadly that would likely get abused by customers too. I would rather give them a better cash tip than a (ahem) documented one…
this post was submitted on 01 Nov 2023
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Uber Eats lets customers change the tip retroactively. As a driver this is riskier because people bait drivers with a big tip and then go in and remove it entirely after the fact for no reason.
The other issue is that most people don’t know what they’re eating when they give a rating. My 1 star reviews are from customers who’s food was done incorrectly by the restaurant or who gave such shit directions for delivery that it was impossible (had one apartment customer who wanted me to enter the secure building to leave it at their door but didn’t give access instructions, respond to my texts, or answer any of my calls… and they decided I deserved 1 star for that).
I’d like something that gives both customers and drivers more confidence. Like a proper wage from DoorDash that’s baked into the cost of service (maybe from those exorbitant fees they charge?). Just cut the tip all together and pay drivers appropriately and stop hiding behind the independent contractor shit as an excuse for exploiting people.
WTF?
This is the best summary I could come up with:
DoorDash has added a pop-up in its app this week warning customers that orders with no tip might take longer to get delivered.
The move appears to be an effort by DoorDash to show customers that drivers are likely going to prioritize more profitable work.
According to DoorDash spokesperson Jenn Rosenberg, the prompt is “something that we’re currently testing to help create the best possible experience for all members of our community.”
It appears the pilot is not live in every locale; one Verge colleague in New Jersey got it, while another in South Carolina didn’t.
While tipping isn’t something anyone who lives in America should be surprised about doing (or should ever consider not doing without a really good reason), pre-tipping is a relatively new concept in our gig economy.
Update October 31st, 4PM ET: Added statement from DoorDash confirming the message is part of a test it’s piloting.
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