I don't even care to read what companies say anymore. it's all lies anyways so why bother. I assume they are always guilty first

We hear you! We know you aren't happy with our torment nexus implementation, but don't worry, we've got so much data on most of you that we don't need to put you through the torment nexus. And for the remaining 10%, we'll still put you in the torment nexus, but you'll be able to pick which colour you want your nexus to be!