Just to verify, are you doing this all on the same network? I definitely have had issues with devices not completing enrollment due to this. Also, the other obvious one to check for is to ensure this user isn't over the device enrollment limit, which I think is 15 devices. One last bit, make sure this user has an intune license! It really doesn't seem like this is a device issue if the user is sure there is not another MDM profile on the device.
this post was submitted on 13 Jun 2023
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Sysadmin
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