It wasn't a pot of boiling water, it was a cup of coffee. Which is expected to be at a temperature that is drinkable when you get it and if spilling it on yourself is dangerous then that's a problem.
Honestly that's good. From what I've seen so far it looks like it needs more time.
I like Connect.
I think it's both. Or rather, their only competence is scamming people with false advertising.