this post was submitted on 26 Sep 2024
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It sounds stupid because you prolly have already done this, but try turning it off and on again. Turn off, unplug from wall, hold power switch to drain, and then plug back in and turn on. If that doesn't work, and there are no outages in your area, you might need to get a new router, or go into the router settings and see if it's all normal
You can now do level 1 service desk IT!
Lol! Never had that kind of call centre job ๐ just have 2 dead PC's, one alive PC, and a modem/router that I've troubleshooted since 2010 haha. Just an amateur nerd type. I couldn't tell you what settings in the router need to be, but I know you can access it ๐
One time, at my last job, a customer said 'rooter', and I thought 'wtf are you saying right now?!'. Took me a hot minute to realise she meant 'router'.
Who says 'rooter'!? I died after the call ๐๐ญ
I believe the rest of the world calls it a 'rooter', we have different pronunciation here due to pre-existing slang. I've had a couple of interesting convos with American colleagues in former jobs.