this post was submitted on 11 Nov 2024
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Proton

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Empowering you to choose a better internet where privacy is the default. Protect yourself online with Proton Mail, Proton VPN, Proton Calendar, Proton Drive. Proton Pass and SimpleLogin.

Proton Mail is the world's largest secure email provider. Swiss, end-to-end encrypted, private, and free.

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Proton Calendar is the world's first end-to-end encrypted calendar that allows you to keep your life private.

Proton Drive is a free end-to-end encrypted cloud storage that allows you to securely backup and share your files. It's open source, publicly audited, and Swiss-based.

Proton Pass Proton Pass is a free and open-source password manager which brings a higher level of security with rigorous end-to-end encryption of all data (including usernames, URLs, notes, and more) and email alias support.

SimpleLogin lets you send and receive emails anonymously via easily-generated unique email aliases.

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Can anyone share a Proton support e-mail?

I've just tried to find an answer on their new support page and I'm baffled by the whole experience! Specially the fact that, after not finding the answer I was looking for, I cannot, for the love of some dog, get to an address I can e-mail with the question

It was the same kafkaeske experience I've had with shitty services with shitty websites where, after looking for your particular situation, you end up choosing 'other' just to get pushed to the begining of this shitty flow

"Faster assistance is just a few clicks away" - what the actual fuck?? wrong path, man

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[–] BonerMan@ani.social 6 points 1 week ago (4 children)

https://proton.me/support/contact

They don't have a general support email, just open a ticket and one of the support agents will get in contact soon

[–] Dave 8 points 1 week ago (3 children)

Also on that page:

If you would prefer to contact us without using this form, you can email us at support@protonmail.zendesk.com.

[–] ruplicant@sh.itjust.works 2 points 1 week ago (1 children)

thank you for the e-mail, I tried again and could not find that piece of text on thr page

[–] Dave 1 points 1 week ago* (last edited 1 week ago)

For me it was displayed in an info box underneath the form that was linked by the above user. It might depend on region or some other factor, but as per the other comment it is best to use the form as the email can have a slow response.

screen show of page showing support email address

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