this post was submitted on 06 Jun 2023
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Beehaw Support

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Transparency on an issue with denied applications (beehaw.org)
submitted 1 year ago* (last edited 1 year ago) by Gaywallet@beehaw.org to c/support@beehaw.org
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Hey everyone

We recently discovered that the end-user experience around denied applications is a bit confusing and perhaps in need of some work. As best as we can tell, if we deny an application there is no notification nor a reason displayed to the person who's been denied. We don't want this experience happening to anyone we deny (it's not particularly nice to ghost people!) and we expect that many of the denied applications are great people who are just in a hurry and not writing enough for us to assess if they're a fit for our ethos, so we wanted to make this post for anyone who tried to register and is confused about what happened or anyone still yet to register.

When registering, please answer the questions in full as it helps us to understand if you'd be a good fit here. We created a post in lemmy support to get some clarification on this issue, but we're not sure how long it will take to resolve or what changes we may need to do to our process.

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[–] alyaza@beehaw.org 12 points 1 year ago* (last edited 1 year ago)

update: we now have a better and much more idea of where the issue is. we ~~primarily~~ 100% think it is an issue affecting Gmail users, which unfortunately is a lot of people. this also means email registration isn't going to be super helpful either way, so we've reversed that and i don't think we'll reinstate it any time in the future. we are now working on what we can do to fix this one, so hopefully this won't be a problem in the days to come.

our exhortation to please please answer the questions in full when you go to register if you are reading this remains in effect, until we can reliably get approvals and denials to people.

update: see here for the resolution as of now