this post was submitted on 17 Feb 2025
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To me, I feel like this is a problem perpetuated by management. I see it on the system administration side as well -- they don't care if people understand why a tool works; they just want someone who can run it. If there's no free thought the people are interchangeable and easily replaced.
I often see it farmed out to vendors when actual thought is required, and it's maddening.
i always found this to be upsetting as an IT tech at a former company - when a network or server had an issue and i was sent to resolve it, it was a "just reboot it" fix, which never kept the problem from recurring and bringing the server down at 07:00 the next Monday.
the limitations on the questions i could ask hurt that SLA more than any network switch's memory leak ever did, and i felt as if my expertise meant nothing as a result.