Been playing phone tag with Chorus and the ISP this morning. Was getting nowhere with the ISP over the last few weeks, so called Chorus directly today, and they have me a whole bunch of nothing saying they are waiting on UCG to redo a design plan, and that they can't chase them up during this stage, and that contacting my ISP would be the best bet.

Called the ISP straight after, and of course, predictably they just go off the notes they get from Chorus, and say they can't do any chasing.

I can't prove it of course, but I really think the techs that came to scope the site didn't want to do the job, so they've made up some excuse.

The notes from Chorus apparantly state that the job was originally logged as an SDU - which doesn't make sense as why would they go through a consents process with our neighbors for a SDU installation (we had confirmation the process has begun and later on that it had ended)? (and we had raised it as an MDU installation). Tried calling them out on that, and no real answer for it.

So apparantly we're basically restarting the whole process, this time "correctly" as an MDU 🤷‍♂️🤷‍♂️

[–] Floofah@lemmy.world 3 points 1 year ago* (last edited 1 year ago) (1 children)

When our site was scoped it was a different team than the installers, but that was then, this is now.

Hope you get sorted.

[–] NoRamyunForYou 2 points 1 year ago (1 children)

Unfortunately they didn't even properly scope the place when they were here...🤬

Everything will need to happen from the start again it seems.

[–] Floofah@lemmy.world 2 points 1 year ago (1 children)

That’s a shame, we were very lucky, but of course mileages may vary!!

[–] NoRamyunForYou 2 points 1 year ago

Hoping for some more luck in the near future 🤞