In a complaint to M & S, she told the retailer: “Imagine her horror, then, when the person to approach us and ask if we needed help was a transgender ‘woman’, ie, a biological male.

“This is obviously the case: he is at least 6ft 2in tall... My daughter recoiled, so I politely declined the offer and we left immediately. She was visibly upset and said she felt ‘freaked out’.” Source.

I'm more willing to bet this woman is lying, or the shop attendant accidentally spooked her, and the teenager was actually freaked out about the mum's huge song and dance.