this post was submitted on 16 Aug 2023
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Technology
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From the majority of the team, this is a pretty good and textbook PR mea culpa. "Here's how we screwed up, here's how we're fixing it."
The pushing the merch was tone-deaf and the defensive whining from Linus was NOT on-point, though. I appreciate it ended with "how I'm going to fix it," but he should keep the defensive shit to himself.
It would be better if the CEO could learn to read a prompter so it looks like he's not reading one.
This is pretty annoying to watch with his eyes looking above the camera and going left and right constantly.
Still better than the labs guy who just sounded like a robot
To be fair to them, they aren't hosts. Its glaringly obvious they are not in-front-of-camera people. It does feel like its done on purpose to appeal emotionally.
Glad to see this video, even with some of the drawbacks mentioned in the comments. I think everyone needs a path to redemption and LMG should get a chance. I think that this "reflection" should be more regular. LMG is no longer a small company and like it or not, they need to regularly be ahead of these situations. I really hope that they will take a week ever month or two to review any new screw ups and remedy them. Process will not solve everything, ensuring a company culture that has key values will triump process. It takes time however. I wish them the best.
I run a small company, at what size do I need to start worrying about treating people respectfully? My belief is companies shouldn't get a pass, no matter the size. Why are we ok with it happening at all at this point? It's not 1960 anymore.
I was referring to what was stated in the video. The issues with poor benchmarking and the billetlabs issue (email sent to the wrong recipient). I am not sure why you think any of it implied that it is ok to treat people without respect if the organisation is below a certain size. I was referring to ensuring that a company culture of being humble, responsible and accountable via a monthly or bi monthly review. It could have potentially caught the issue with billetlabs and even several issues with the benchmarking. This is perhaps easier done in a small company but needs to be nurtured and reinforced in a bigger one. I hope my position is more clear.
People are sharks for argument on forums like this.