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Nooooooooooooooooooooooooooooooooooooooooooo!!!!!!!!!!!!!!!!!!!!!!!!!!!!! (lemmy.nz)

submitted 11 months ago by slothrop@lemmy.ca to c/canada@lemmy.ca

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[-] carpelbridgesyndrome@sh.itjust.works 7 points 11 months ago* (last edited 11 months ago)

The problem is when you need something specific from customer service. In other words most customer service calls.

As someone who's worked in IT I understand a lot of people are really stupid. Putting them on the phone with a system that recommends eating a few rocks each day will not improve the situation. Though it's probably nice if the person feels like screaming at you.

[-] remotedev@lemmy.ca 2 points 11 months ago

If "agent" gets you through to someone then all is good. When they make that impossible is the real issue.

I was tracking a package that for some reason went from BC to Ontario when I'm in Alberta, so I wanted to ask why but when I tried to connect to AJ agent the damn page fully reloaded and took me back to the beginning of starting a chat. You could never reach an agent, likely by design