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Payment
(lemmy.nz)
source: https://www.puddlemunch.com/
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this post was submitted on 12 Jan 2026
892 points (96.9% liked)
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The other day the payment wasn't approved for me (broke AF). The terminal beeped, the checkout counter went to a "Please wait for a representative" screen and the tower next to my checkout station went blinking green.
Luckily a very nice lady from the store yelled from her workstation if I needed help. I said I didn't, just broke and needed to use another card. She reset my counter with her terminal and I was good to go. But it definitely feels like you did something really wrong.
Not as bad as running through the checkout without paying tho. I saw a man with his daughter of about 5 or 6 I think. She had one of those kid carts and tried to run out as the father was trying to pay for the sandwiches they were buying. All of the alarms went off, flashing lights, beeping gates, audible alert, the whole shebang. The kid got really scared as everyone just laughed as the father said: Hold on honey, we actually need to pay. The staff could easily disable the alert, but had to manually reset the gates. They needed to call it off on their headsets as well and two times staff came running to check if everything was alright. That's not a mistake the kid will make in the future I bet.
the fact that it locks the terminal on failed payment is just bad UX. I'm sure there is some reason fraud wise to do that but, I've never had a self check lock on me due to it. I would likely shop elsewhere if it ever did.
I've never not seen that happen? It's probably to prevent fraud and a lot of the time it's just old people who fumble the payment and need actual assistance?
As long as the store person there can reset it remotely for me it's fine, then I don't have to wait and they don't need to come over.
I think it's different when the payment times out, I've had that happen when the payment terminal crashed for no reason. Then it automatically resets back, so you can try again. But a failed payment is different from a rejected payment.
That's weird to me, the self checks in my area will say payment declined or payment rejected and then ask for an alternative. I'm not sure the benefit of locking the terminal for it. Like sure flag the host in case assistance is needed but, I don't see the need to lock it.