There is no proof they used an LLM. Plus, LLMs are trained on human text anyway, who actually talk like this... it's not like LLMs invented their own way of speaking.
Would you have preferred no apology at all?
My preference is for companies to not use LLMs for public communication.
Icon base by Lorc under CC BY 3.0 with modifications to add a gradient
There is no proof they used an LLM. Plus, LLMs are trained on human text anyway, who actually talk like this... it's not like LLMs invented their own way of speaking.
Would you have preferred no apology at all?
My preference is for companies to not use LLMs for public communication.