Yes it is dark:

This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it's no, then the callers are transferred to a human.

This combats multitudes of calls piling up and taking longer time to potentially answer an emergency call. The OPCD said the AI will not be used to handle emergency calls, only to direct such calls to a human dispatcher.

Basically they are testing this to see if they can handle multiple callers to keep the lines and operators open for new emergencies. They are testing and not being irresponsible.

What is dark about this is that nobody even read the fucking article but jumps to conclusion on the fucking clickbait headline. We are becoming a global civilization of programmed morons where you only have to hit the right trigger word and everyone goes stupid.