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this post was submitted on 03 Sep 2026
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That's just good policy. Yelling at support personal or making them unsafe should not be celebrated. What is wrong with you?
I always thought this stance to be interesting, because it reminds me of soldiers in a conflict. The arguments are that the enemy rank and file are just doing their jobs, they have a family, the actual evil bigwig is out of reach, etc.
But also, are you just going to do nothing and let them steamroll you? They're choosing to continue to work at that business, and are the only "frontline" that you can interact with. The fact that the business made a policy specifically addressing this common complaint, means it actually reached the ears of someone in power.
I'm not encouraging violence or anything of course. But, by design, there's nobody else to voice your displeasure to. The only other option is to quietly accept their changes and be ignored.
If they didn't want angry people calling, maybe they shouldn't make terrible decisions?
Screaming at a minimum wage call center employee doesn't actually do anything but make their day worse.
When you shoot the soldier who's marching through your home you're depleting the enemy army of people.
You have the option to not continue to buy their products.
I don't buy their games or consoles, personally. But I also don't call Sony to complain, so I'm very much an outsider's perspective on this.
Or a third option: you know, just vote with your wallet. To follow on your analogy and borrow from a famous quote: "[War is] a strange game. The only winning move is not to play."
But yeah, I know that gamers will never do that. So, the abuse will continue unabated, and corps will own them more and more.
That falls under being ignored. Most people will only realise it's a big deal if enough noise is made about it. Sony would maybe lose 10% sales from people quietly quitting, but still profit from the decision long-term. Right now the news article was only written, and we're only talking talking about it, because enough people made a fuss. That's how protests work; they're not convenient or polite.
You shouldn't abuse or kill without need the enemy in war either. Doing so tends to be a war crime.
Yelling at and abusing people does not further your cause. I guess them going on a mental break, killing themselves or quitting does harm Sony, but the harm to them and society is much worse.
I know yelling at customer service is a shitty thing to do but who else do I yell at? The CEO won't give me his number and the rest of the management won't either. Customer service is the only place people even have a chance to be heard, and that's why they get mad. It's a systemic problem and companies use cheap replaceable employees to defer it.
Then don't yell at anyone, just boycott the company. It doesn't matter how justified your anger is, that doesn't make it right to abuse people.
If you must voice a complaint to the call centre, at least keep it civil. You're much more likely to be heard.
Why are you even yelling?
Doesn't justify the behavior. The company must retaliate to do their due diligence to their employees.