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My initial read of the headline was that Sony would now make it a policy to harass its customers that do not agree with the new plans…
Well, yes, but actually yes.
Same! I got to the third paragraph of the article before understanding they were not planning to harass their customers (or at least not in new ways...)
Can people just stop buying their fucking product now?
No. Console gamers can't do that.
They can switch to xbox
Honestly, not much better.
What?! Well, surely Nintendo is better then!
Also no.
steam machine*
Ah yes the """platform""" that Sony is copying from...
You can plug a DVD drive into the Steam Machine and it works.
But then I might have to wait a year tomplay GTA 6 on PC........
/s
They want to go all digital but can’t withstand cyber bullying. Weakness disgusts me!
That's just good policy. Yelling at support personal or making them unsafe should not be celebrated. What is wrong with you?
I always thought this stance to be interesting, because it reminds me of soldiers in a conflict. The arguments are that the enemy rank and file are just doing their jobs, they have a family, the actual evil bigwig is out of reach, etc.
But also, are you just going to do nothing and let them steamroll you? They're choosing to continue to work at that business, and are the only "frontline" that you can interact with. The fact that the business made a policy specifically addressing this common complaint, means it actually reached the ears of someone in power.
I'm not encouraging violence or anything of course. But, by design, there's nobody else to voice your displeasure to. The only other option is to quietly accept their changes and be ignored.
If they didn't want angry people calling, maybe they shouldn't make terrible decisions?
Screaming at a minimum wage call center employee doesn't actually do anything but make their day worse.
When you shoot the soldier who's marching through your home you're depleting the enemy army of people.
You have the option to not continue to buy their products.
I don't buy their games or consoles, personally. But I also don't call Sony to complain, so I'm very much an outsider's perspective on this.
The only other option is to quietly accept their changes and be ignored.
Or a third option: you know, just vote with your wallet. To follow on your analogy and borrow from a famous quote: "[War is] a strange game. The only winning move is not to play."
But yeah, I know that gamers will never do that. So, the abuse will continue unabated, and corps will own them more and more.
That falls under being ignored. Most people will only realise it's a big deal if enough noise is made about it. Sony would maybe lose 10% sales from people quietly quitting, but still profit from the decision long-term. Right now the news article was only written, and we're only talking talking about it, because enough people made a fuss. That's how protests work; they're not convenient or polite.
You shouldn't abuse or kill without need the enemy in war either. Doing so tends to be a war crime.
Yelling at and abusing people does not further your cause. I guess them going on a mental break, killing themselves or quitting does harm Sony, but the harm to them and society is much worse.
I know yelling at customer service is a shitty thing to do but who else do I yell at? The CEO won't give me his number and the rest of the management won't either. Customer service is the only place people even have a chance to be heard, and that's why they get mad. It's a systemic problem and companies use cheap replaceable employees to defer it.
Then don't yell at anyone, just boycott the company. It doesn't matter how justified your anger is, that doesn't make it right to abuse people.
If you must voice a complaint to the call centre, at least keep it civil. Your much more likely to be heard.
Why are you even yelling?
Doesn't justify the behavior. The company must retaliate to do their due diligence to their employees.
Looks like I bought my last PS5 game a few weeks ago. FUCK OFF SONY
Cool, the last sony console i played on was the ps2, who wants me to go harass them
Poor sony is fucking over its customers and now can't stand when they push back? I'm sure it will go fine for them. After all, Nintendo's been doing the same for years and look where they are.
Gamers* are crybabies who will never seriously boycott a company because god forbid they skip the latest release of the game they follow. The gaming hellscape we have right now is 100% on the gamers because if they started boycotting when shit started to happen, we wouldn't be here now. But alas, I suppose it's just too complicated to ask these people to vote with their wallet for once.
Oh well, enjoy the future you are creating.
*Disclaimer: I understand that not all the people who play are like this, but I also understand that critical-thinking gamers are a small minority with barely any power even if they boycott. Sony knows this, and that's the reason why it's doing this; the userbase loss won't be that big.
Sony wouldn't even be doing this kind of war of attrition if it didn't know that eventually, Gamers™ will forget and accept it.
Yelling at an employee is severe psychological abuse and if you do so deliberately you are a bad person.
Sony is becoming Arasaka
this post was submitted on 03 Sep 2026
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