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Sony Implements New Customer Harassment Policy Following Backlash Toward Its Plans to Stop Making Physical Game Discs (www.ign.com)
submitted 2 hours ago by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world
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Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

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[-] AbsolutelyNotAVelociraptor@piefed.social 4 points 2 hours ago

Poor sony is fucking over its customers and now can't stand when they push back? I'm sure it will go fine for them. After all, Nintendo's been doing the same for years and look where they are.

Gamers* are crybabies who will never seriously boycott a company because god forbid they skip the latest release of the game they follow. The gaming hellscape we have right now is 100% on the gamers because if they started boycotting when shit started to happen, we wouldn't be here now. But alas, I suppose it's just too complicated to ask these people to vote with their wallet for once.

Oh well, enjoy the future you are creating.

*Disclaimer: I understand that not all the people who play are like this, but I also understand that critical-thinking gamers are a small minority with barely any power even if they boycott. Sony knows this, and that's the reason why it's doing this; the userbase loss won't be that big.

[-] cybernihongo@reddthat.com 2 points 53 minutes ago

Sony wouldn't even be doing this kind of war of attrition if it didn't know that eventually, Gamers™ will forget and accept it.

[-] Gladaed@feddit.org 0 points 2 hours ago

Yelling at an employee is severe psychological abuse and if you do so deliberately you are a bad person.

this post was submitted on 03 Sep 2026
125 points (99.2% liked)

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