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submitted 1 day ago* (last edited 1 day ago) by Canconda@lemmy.ca to c/fuck_ai@lemmy.world

McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.

McDonald's told franchisees it would remove the tech from the more than 100 restaurants it has been testing it in by the end of July, as first reported by trade publication Restaurant Business.

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[-] volore@scribe.disroot.org 84 points 1 day ago* (last edited 1 day ago)

translation: we tried to replace the functions of yet more of our employees and can not yet, effectively, automate more of them out of a job. But we're working on it.

this post was submitted on 10 Sep 2026
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