Aotearoa / New Zealand

Yeah, that was my take as well, they seem to be professionals, and in it for the long run.

And the tenancy tribunal is typically in the tenant's favour, the burden of proof is usually on the landlord, so they wouldn't have that record at the tribunal if they weren't doing things properly.

Of course, being landlords, they'll be the villains of the piece to some people regardless of what they do.