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this post was submitted on 13 Oct 2026
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A long time ago (I cannot find it anymore, may have been deleted) I read a "tale from tech support" where a user called tech support and complained "my operating system is missing". Retelling from memory:
Tech support person tried to walk the user through various steps until the user said "ok, let me just close these documents…"
"Wait, you have open documents? Your operating system is not missing."
"What? No, it is."
"If your operating system were missing, you wouldn't be able to do anything with your computer, you wouldn't have open documents. If you can do that, you definitely have some operating system. What version of Windows is the computer running?"
"Windows 7."
"There you have it, that's your operating system."
"That's Windows, not operating system."
Oh, that's a good one. I'm very far from being tech savvy myself, so I gradually tried to remind myself people can not care enough about this stuff to learn even some basic terminology or have other, more urgent concerns. A lot of the service industry depends on this kind of unfamiliarity, I guess.