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How Matrix is becoming the communication standard for Public Sector
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The person I was responding to was basically complaining about the complexity of enabling and working with crypto for non technical folk.
It's always going to be hard if you're trying to move people to a new platform and teach them e2ee best practices. .
If you disagree, then that means you've had more success with convincing your non technical friends and family to verify devices, e2ee passwords, and back them up! Great.
But for those who can't seem to do so, seeing as how their friends and family are already offering up their data to the highest bidder by default, bringing them over to a homeserver you own and manage - without the use of e2ee locally - is absolutely a step up compared the alternative of just giving it all to WhatsApp.